At BrookeHouse, our goal is simple.
To create a bespoke, professional yet personal service covering all apsects of Property Management, renovation and refreshing, as well as looking after all aspects of holiday rentals*.
*excluding holiday bookings, to be managed by Rental Agents
As part of our commitment to a developing service for both our property owners and guests, BrookeHouse is proud to offer the 2024 Concierge Service.
We believe a fundamental part of a country escape is feeling relaxed, invigorated and refreshed and, when the time comes to return home, we strive to ensure those feelings and great memories of your holiday to Devon remain for as long as possible.
As well as catering for our guests' wants and needs, we also believe this is a fantastic way for our owners to showcase only a handful of all Devon has to offer, as well as setting their property apart from the rest in terms of the choices each guest has when they book one of our managed homes.
Using only local businesses and individuals to provide these facilities, we also aim to drive business into the local community. This is all part of our goal to provide an authentic, personal Devon experience.
We are proud to offer the following services as part of our Concierge package:
Maid Service
During each Guest's stay in one of our managed properties, we can arrange a mid-stay maid service, encompassing light cleaning, hoovering and bed making or bedsheet changing, to take the hassle out of keeping tidy and ensuring our Guests remain focused on relaxation.
Vineyard Tours
As part of our partnership with Sandridge Barton Wines, we offer a wonderful opportunity to experience a thrilling Vineyard Safari in the picturesque and rolling South Devon Hills. Located a short drive from Totnes, the Safari offers a full insight into how their award-winning wines are produced. The Safari begins at the vineyard and runs all the way through to the winery for an optional Tasting (18+).
For details of the exclusive benefits available to our Guests, please contact office@brookehousemanagement.com.
Private catering by Le Guest Chef
Le Guest Chef was founded by award-winning French chef JP Bidart, who has gained over 30 years of experience, ensuring consistency, high quality and innovative menu development in a fine dining context.
Inspired by the great Bernard L’Oiseau, JP trained in Paris at the Centre Formation d’Apprentissage at Evry and his first job was as a Commis Chef at Aux Armes de France, an award-winning restaurant in Coreilles. He has also worked at triple-Michelin starred Le Saint Clement in Paris.
Private catering by Janey at Feast Kitchen
Feast Kitchen delivers modern catering packages for parties, events, and dinner parties. Janey, a former Head Chef, has many years' experience catering events and weddings, creating bespoke menus for any occasion. They are passionate about food, and love collaborating and creating the perfect, memorable event. All produce is locally sourced and seasonal.
Soap Making experiences
In partnership with the award-winning Dartmoor Soap Co., we can provide access to their very popular soap making workshops, open to private groups. Located at their studio near Okehampton, their informative experiences are run by experts whilst remaining relaxed and fun. You will leave with your own creations and bursting with wonderful ideas.
Yin & Vinyasa Flow Yoga by Jules Turner
"Hi I'm Jules, and as a trained Yoga instructor I teach both Vinyasa Flow, which is dynamic in style and links breath to movement, and Yin Yoga, which is a more relaxing, passive practice.
I believe in this busy, hi-tech world, we all need to find the opportunity to slow down and find balance in our life. Yoga brings about a beautiful harmony of body, mind and spirit, and my wish for you is that you leave your practice feeling calm and restored."
Pilates by Gill
With over 30 years' experience in the fitness industry, Gill can add to your relaxing, resotrative Devon break with a pilates stretch and exercise session.
This is designed exclusively to suit both you and your schedule, and will leave you feeling both at peace and freshly invigorated.
Massage by Lou Parker-Swift
"Hi, I'm Lou, a born and bred Salcombe local and ex-professional Polo player. I'm passionate about health and wellbeing and ensuring we take time out of our busy lives to care for ourselves.
I provide holistic and clinical bodywork and massage, giving you a fusion of the best techniques from all around the world. Trained by Jing Advanced Massage, my individual treatments include deep tissue massage, trigger point and facial work, acupressure and stretching, and the use of hot stones to manage chronic pain to help you unwind and relax."
More to come soon...
Take a look below at just some examples of the renovation, refreshing, building and improvement work that we've carried out and managed for our clients, both existing and past.
Whether you're looking to organize a complete remodel of your property, smaller items of detail or anything in between, we can source the right team for the job and manage the whole project from beginning to end, ensuring you're kept well updated throughout.
Tennis Court renovation and rebuild, Côte d'Azur
We were responsible for sourcing the building team and project managing the demolition, rebuild and renovation of this tennis court in the South of France.
Double terrace renovation and rebuild, Landmark, Salcombe
Over a 6 month period, the BrookeHouse team project managed and refreshed a huge area outside this Salcombe property.
This included excavating the lower terrace and creating a brand new outside space for Guests to enjoy, as well as creating a new bank lower in the garden adding a huge amount of aesthetic to the property, and a chance for nature to thrive.
We moved a huge 30 tons of soil and debris, planted new growth and brought this beautiful home into the 21st century.
Interior and exterior renovation and refresh, Lantern Cottage
BrookeHouse suggested, arranged and project managed an exterior refresh of this Marlborough property (currently on our books), as well as a complete interior transformation. The property was beautifully lifted and tastefully brought into the 21st Century, with bookings and guest satisfaction soaring as a result.
Charlie and BrookeHouse have managed our holiday let in Salcombe for the last four years. They have been without doubt the best firm that we have used.
The team are a pleasure to work with, always professional, highly responsive, very high standards of housekeeping and first class customer service with our guests.
Woodwell is very busy in the season and there is only a short window between rentals. In the 80+ rentals that we've had under Charlie's management, there has never been an issue with Woodwell being set and ready for the incoming guests. That is impressive.
They have come up with some excellent ideas to make our guests' stays even more memorable including access to visiting masseuses, chefs and dining experiences, sourcing hand made Dartmoor soap and much more.
BrookeHouse also undertake maintenance work in the off season with no fuss and to a very high standard.
Charlie and BrookeHouse offer class leading property management services and are a pleasure to work with. We have no hesitation in recommending them.
The family break at Woodwell Salcombe was superb, especially after such a long Covid lockdown! We all came away fully rested and regretting that we had not booked it for a week! Everything was just perfect! The level of equipment, appliances and furnishings were excellent! The property was exceptionally clean, the bedding and towels were lovely just what is required! The house manager was incredibly polite and had ensured that the property was very well prepared, with such well thought out local produce waiting for us to enjoy! And a lovely welcoming card from the owners! We will definitely return and consider using coast and country to book with again! Thank you to the owners for allowing people to enjoy such a wonderful property we certainly appreciated it! Five stars for everything!
Charlie Heckstall-Smith was retained by me to assume the care and management of my country home over a four year period, which conclude with the sale of Woodlands Farm in 2011.
During this time Charlie was responsible for all matters relating to the care of the farm from preparing annual maintenance schedules, overseeing all agreed works, managing budgets to managing the care and presentation of 25 acres of gardens, parkland, fields and kitchen gardens. He also managed all staff and oversaw the letting of the property for a 2 year period and oversaw the marketing and sale of the farm on my behalf.
It would be appropriate to say Charlie relieved me of a huge responsibility at a difficult time yet he kept me fully aware and fully informed at all times about the running of the farm through regular reports and meetings leaving with the feeling the farm was in good hands.
In conclusion, I would recommend Charlie without hesitation to anyone who needs their property managed and will always be grateful for his help, kindness and professionalism throughout.
Charlie has managed our holiday cottage in Salcombe for the last two seasons. When he first came on board he helped to renovate the property and his practical skills were invaluable - he could turn his hand to anything. Once complete the standard of the apartment was far higher and booking rates increased considerably. In addition, guest feedback also became 100% positive and we received excellent reviews, due in no small part to Charlie's attentive customer service. Nothing was too much trouble and Charlie always put in maximum effort to ensure guests had a perfect stay. I would recommend Charlie as Property Manager and would not hesitate to use him again in the future.
We chose Charlie H-S, from 3 bidders, to refurbish and modernise our 3 bedroom holiday house near Salcombe. From the moment that Charlie started to manage the project we knew that we had made the right choice. He coordinated the whole thing and nothing was too much trouble. His communication was literally second to none; we would get constant updates, pictures of the progress, options to choose from when things reached a crossroads etc. The whole thing became enjoyable and nothing was too much problem for him. The finished product is quite simply outstanding and he has transformed our gorgeous house into a little haven in Devon. Would I commend him to others…..without question, yes. Thank you!
BrookeHouse is a unique company - they provide a property management service of the highest quality, detail & professionalism, whilst also retaining a personal & friendly approach to everything they do.
They have a great breadth & depth of knowledge about how to keep a house in good working order, both in terms of presentation and also in terms of technical aspects.
We've been consistently impressed with BrookeHouse and have thoroughly enjoyed working with them.
Since 2021, Charlie and the BrookeHouse crew have looked after our 16 bed property in Salcombe which we holiday let weekly. He has transformed the management of it into an efficient, professional operation, with excellent guest satisfaction, and has removed a burden from me.
He's incredibly easy to work with: so professional, responsive, sensible and efficient. I thoroughly recommend Charlie and the BrookeHouse Management crew.
In the past two years, BrookeHouse has been fortunate enough to have been recognized through several industry awards for the commitment, passion and hard work we put into every property we manage, and the trusted relationships we build with their Owners.
2023 - SME Southern Enterprise Awards - Most Personalized Property Management Services Provider
2023 - Corporate LiveWire Global Awards - Property Management Services Provider of the Year
2024 - SME Southern Enterprise Awards - Best Property & Holiday Home Management Company
At BrookeHouse Management, we provide a bespoke property management service. As such, we have created a team of likeminded, passionate individuals who share our values and ideology when it comes to looking after our clients. It is with this ethos that our team is not just our colleagues, but our family.
We are also proud to offer a wider family of those 'at the coal face', such as the cleaning crew, builders, electricians, plumbers, safety inspectors and more, whom BrookeHouse trust to provide the same excellent level of service.
Charlie Heckstall-Smith
Founder
Having been involved in the British Film industry, Charlie, a critically acclaimed documentary film maker, provided locations and situations around the UK, Europe and North Africa for feature films, television commercials and music videos. Charlie is used to dealing with exacting particular requirements needed by individuals for very different reasons. Added to this wealth of knowledge, he was involved in Estate Agency for a number of years, which has given him a very clear understanding of the property market in the South of England.
Charlie spent 10 years of his life long service based career working for, managing and opening some of the most exclusive restaurants and private clubs in London, with this experience a great resource when fulfilling guest management services. Not to mention the knowledge that comes with over 25 years' experience within the property management industry.
Bay Smith
Founding Partner
Having spent the majority of his working life in the motor sales industry, having worked for several premium, high-end manufacturers, Bay shares Charlie's vision, and comes to BrookeHouse with a wealth of intricate knowledge surrounding customer service, managing expectations and building relationships with his clients. He is passionate about providing a level of service that is second to none, and has a desire and a drive to be the best at whatever he puts his mind to.
Abi Whitting
Operations Manager
Kirsty Everest
Head of Housekeeping
Kirsty is Devon born and raised, with over 20 years in the holiday and customer service industry, due to this she is a much valued member of the BrookeHouse team.
Kirsty loved growing up in Devon and after travelling has chosen to work and raise her own family here.
Kirsty feels lucky to call this beautiful part of the world home and is excited to share all it has to offer with people from all over the world.
Kirsty is committed to making guests stays relaxing and memorable, and understands the importance of stress free getaways in beautiful locations.
Poppy Dunster
Lunar Cleaning Services
Holly Samuels
Housekeeping
Claira Da Silva
Garden Services
BrookeHouse Management (Salcombe) LTD
+447398 330714
BrookeHouse Ibiza, S.L.
+34 665 24 72 38
